WAYS TO PAY
You can pay for your orders in advance by bank transfer. Your order will then be processed upon receipt of payment.
Our Bank: mBank S.A., Branch of a foreign bank IBAN: SK09 8360 5207 0042 0618 6080 Variable symbol: Your Order Nr.
You can pay for your orders by Paypal. We use Paypal Express Checkout, so your order will be safe and fast.
If you don’t have Paypal, you can pay with your credit/debit card. Your order will then be processed upon receipt of payment.
We offer free shipping for order over 150€ by post. If you want faster delivery, you can choose FedEx Express Courier as your preferred shipping method. We offer the following reduced price for FedEx Express Courier.
Slovak/Czech republic – FREE
Europe – 20€
USA/Canada – 30€
Rest Of The World – 40€
Duty, taxes, and other fees not indicated in the total price may apply to international shipments to the rest of world. Customs offices can charge the duty from your order and you are required to pay it. Unfortunately, we can not give you the exact amount of duty, since it depends on the country. Sorry, you can not refund the associated fees. For the shipment to the European Union there are no extra fee or taxes, price is final. Please note, that we are not VAT payer.
For in-stock items, orders will be processed and dispatched within 5 working days upon receipt of payment. After dispatch, transit times vary from country to country and are not guaranteed. Please see estimates for your region below:
By FedEx Express Courier
6-9 working days
2 working days
15-20 working days
2-3 working days
Rest Of The World
15-35 working days
2-5 working days
After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a tracking number so that you can follow its progress all the way to your door.
You can choose a shipping method. Your product may be shipped by post services or faster by FedEx Express Courier. We offer free shipping by post and discount by FedE Express Courier for order over 150€.
Concerned that you get a faulty product? Get in touch with us via email. We will try to help you and to resolve the issue as soon as possible.
Returns & Cancellations
For up to 14 business days from receipt of goods, you can cancel your purchase without giving reasons. Please note that the goods must be returned undamaged, unused and unworn.
All our products are make handmade, what takes lot of time. Sometimes some models could sold out. The pre-order option allows you to purchase products even if they are sold out at the current time. By making a pre-order, you pay for and reserve the sold out product, so that as soon as it is back in stock it will be immediately dispatched to you. Products may be out of stock due to strong demand and it may take a few weeks until the products are back in stock. If you would like make pre-order, write us e-mail.
If you would like special crochet dress just for you contact us and let us know what is your idea. We can make dress after your preference. Price and production time depend on your request. It is also possible just change color or length of dress. Contact us if you wish so. Production time for your dress in different color will be approximately one month and price is same.