1. INSTRODUCTORY PROVISION
1.1 These Terms and Conditions are valid for purchases online on www.lazoet.com. The conditions define and specify the rights and responsibilities of the seller /company/ and the buyer /customer/. These Terms and Conditions in their current wording represent the content of the contract of purchase concluded between the seller and the buyer.
1.2 Seller information: www.lazoet.com is referred to as the “Seller”. The seller is Klaudia Sumegová, Štefanov nad Oravou 24, 02744 Tvrdošín, Slovak republic which is registered in the Commercial Register of the District Court Námestovo, Insert number: 560-23159, ID: 50982672, Tax ID: 1084773932, not VAT payer, tel. +421918216 273, e-mail: email@example.com. The Supervisory Authority for Consumer Protection is the Inspectorate of SOI (Slovak Trade Inspection) for the Žilinský Region, Predmestská 71. 011 79 Žilina 1.
1.3 Buyer is any natural or legal person who contacts the seller with the intent to purchase the goods the seller offers.
1.4 By using the website of the seller’s internet store and confirming the order, the buyer agrees to these Terms and Conditions. By submitting these will apply on all the relations between the seller and the buyer when concluding a contract of purchase as well as on potential claims on goods.
2. PRICE OF GOODS
2.1 The prices on this Webpage are quoted in EUR.
2.2 The seller is not a VAT payer, all price are without VAT.
2.3 The price of goods does not include the price of shipping based on the selected method of delivery and buyer delivery addresses.
2.4 The price of the goods does not include additional bank charges, taxes and duties when the good are selling to countries outside the European Union. These charges and additional costs are borne by the buyer.
3. ORDER OF GOODS
3.1 The goods can be ordered via a shopping cart at www.lazoet.com. Buyer must be over 18 before placing an order.
3.2 The seller confirms that the order has been accepted by sending an order confirmation e-mail.
3.3 When placing an order the buyer confirms that he or she has read and understood these terms and conditions. By placing order buyer also agree to pay for the goods and take it over.
3.4 The seller agree to deliver the right kind and quantity of goods according to the order.
3.5 The order can be canceled by the buyer within 24 hours without any reason. Buyers can cancel order by email. After verifying, the seller will confirm cancellation of order by e-mail. If the order was already paid, the seller will send the money back to the buyer’s bank account or deliver it in a different way, which they agree with.
3.6 Seller may cancel or refuse the orders if it is not possible to secure the ordered goods or if the goods are sold off. Buyer will be inform about canceling of order immediately by e-mail. If the payment has already been made, the financial means will be returned to buyer within 14 days to the account from which the payment was made. The seller has the right to cancel the order also if he / she can not contact the buyer (incorrect contact information, unavailability, …).
3.7 Pre-order items – We will endeavor to deliver any items, which have been pre-ordered as soon as they become available from the manufacturer. On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subject to change due to circumstances out of our control. We will keep you updated on any changes to the delivery date and you can request a refund at any time up until the point of dispatch at which our standard returns policy will apply.
4. PAYMENT AND DELIVERY TERM
4.1 Payment can be made as follows:
a) Bank transfer in advance to the bank account IBAN: SK09 8360 5207 0042 0618 6080
b) Through PayPal – if you don’t have PayPal you can use your debit/credit card.
4.2 Payment possible in EUR
4.3 Seller is sending goods worldwide
4.4 Goods are sending by express courier company.
4.5 Shipping if free of charge for order over 300€. For order bellow 300€, price are following.
- Slovak/Czech republic – FREE
- Europe – 20€
- USA/Canada – 30€
- Rest Of The World – 40€
4.6 In-stock items, orders will be processed and dispatched within 5 working days. Seller only dispatch the goods when the entire sum is credited on the account. After dispatch, delivery times vary from country to country. Estimates time for delivery is Europe is 2-3 working days, in USA/Canada 3-4 working days, rest of the world 3-7 working days. Out-stock items orders will be processed and dispatched within 30 working days. Seller reserve the right to prolong the delivery and dispatched period in case that unexpected circumstances appear. The buyer is immediately informed about any such extension of the delivery period and he can cancel the order.
4.7 The seller will inform the buyer by e-mail about the dispatch of the goods.
4.8 Seller will pack goods appropriately and secured. The buyer is required to check the integrity of the shipment when the goods are picked up.
4.9 Seller will issue and deliver a tax document (invoice) to the Buyer in accordance with the legislation of the Slovak Republic. The invoice is also the delivery note and warranty.
4.10 The seller is responsible for the goods only after it has been received by the buyer.
4.11 If buyer purchase products for delivery to an international destination outside the EU, order may be subject to import duties, clearance fees, brokerage fees or taxes which are applied when the package reaches that destination. Buyer must comply with all
5. WITHDRAWAL FROM CONTRACK AND RETURN OF GOODS
5.1 In case that buyer wish to cancel his order, which has not been dispatched, he should contact seller us as soon as possible to e-mail firstname.lastname@example.org. If the order has already been paid for, seller will return the money within 14 days to the same account the payment was made from.
5.2 In line with law 102/2014 § 7 part 1, the buyer has the right to back out of the contract within 14 days from the delivery date.
5.3 The buyer may exercise the right of withdrawal from the contract in a written form sent to the address of the seller, by e-mail or via the Withdrawal Form.
5.4 Buyer is obliged to send the goods back to the seller within 14 days from the date of withdrawal. The goods must be returned in undamaged condition, unworn and unused with the purchase receipt enclosed, by sending it back in the given period of time /the date of posting being determining/. Delivery address: Štefanov nad Oravou 24, 02744 Tvrdošín, Slovak Republic.
5.5 The Seller will return to the buyer all payments received by him including shipping, delivery, postage and other costs and fees. Seller will return it within 14 days of the date of delivery.
5.6 The seller is not obliged to pay additional costs if the buyer hasn’t choice cheapest common delivery method offered by the seller.
5.7 Upon withdrawal, the buyer will only bear the cost of returning the goods to the seller.
5.8 The seller will not return the payment before the goods are delivered to him or until the buyer proves the return of the goods back to the seller.
5.9 The buyer shall be liable for the diminished value of the goods resulting from bad treatment.
5.10 After the delivery of the goods, the buyer has the opportunity to test its functionality, but he can not use the goods if he withdraws from the contract. In order to determine the nature, characteristics, and functionality of the goods, the consumer should manipulate with goods only in the way they are allowed in a “stone” shop.
5.11 The buyer is required to manipulate with goods carefully during the withdrawal period. For example, purchased clothing should only be tested by the buyer but should not be worn and the goods should be returned with original tags or other protective or identifying means.
5.12 Buyer is not entitled to withdraw from the contract, the subject of which is the sale of goods made according to the specific requirements of the buyer.
5.13 Seller reserve the right to cancel order of goods and withdraw from the purchase contract if he is not able to deliver it to buyer because goods is sold off. Seller will inform buyer about canceling his order immediately by phone or e-mail. Prior to resignation, the seller is entitled to offer replacement purchases to the buyer. The buyer has the right to refuse the substitute performance and to withdraw from the purchase contract. If the payment of the purchase price of the goods has already been made, the financial means will be returned to buyer within 14 days to the account from which the payment was made, unless agreed otherwise.
6. COMPLAINTS AND GUARANTEE PERIOD
6.1 The guarantee period set by the law is 24 months from the acceptance date of the goods by the customer. Invoice serves as the certificate of guarantee.
6.2 Damage caused to the product by wearing it out or washing, which naturally changes the appearance of the product, mechanical damage to the product caused by the buyer, misuse of the product in a manner other than that stated in the instruction manual, will not be considered a justified reason for a claim. Also errors or product damage resulting from natural disasters are not considered as a reason for a claim.
6.3 The buyer has the right to claim a product purchased at a sale or at a reduced price, but the error must not be related to the reason why the product was sold at a reduced price!
6.4 Buyer has to send reclaimed goods to the seller clean, mechanically undamaged and well packaged. The reclaimed goods must be delivered along with the confirmation of payment as well as description of the defect on Return Form provided by the seller.
6.5 The reclaimed goods with documentations must be send to seller address. It is better to inform the seller by e-mail in advance about it.
6.6 The seller binds to inform the buyer about the justifiability of the claim and procedure of handling it within 7 days from receiving the claim. In case that the claim is justified, the buyer binds to handle the claim within 30 days from receiving it. Upon expiry of this period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product. By providing a claim, the warranty period is prolonged by the duration of the claim. If the claim has been solve replaced by a replacement, then the warranty period will begin to run again from the date the complaint was solve.
6.7 If the goods claimed are sent by post or by a shipping company, the shipping costs associated with sending the claim to the seller’s address are paid by the buyer. Returning the goods is secured by the seller. Any other way of transporting the claimed goods back is paid by buyer.
6.8 Claim can be solve with: repair of product, replacement for a new product, or rejection of a claim, refund of money upon withdrawal. In the case of a defect that can not be eliminated, but it still can be use, buyer has the right on discount on the price.
7. PROTECTION OF PERSONAL DATA
7.1 The seller collects the personal data of the customers with their consent, which concerns the name, address, telephone number and email connection. These data are mostly used for making the potential future orders by the customer more convenient. We respect your privacy.
7.2 The administrator of the online store www.lazoet.com declares that the collected personal data will be used exclusively for the communication with the customer. The administrator will not provide these data to the third person without consent of the owner of these data nor use them to make commercial offers.
8. ALTERNATIVE TREATMENT OF DISPUTES
8.1 Since February 15, 2016, buyer have the opportunity to exercise rights against seller in the form of an alternative online solution provided by the European Commission and the Slovak Dispute Resolution Contact Point (RSO).
8.2 The complainant can also lodge a complaint through the RSO Alternative Dispute Resolution Platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.
8.3 An alternative dispute resolution can only be used by a consumer – a natural person who does not act on the subject of his or her business.
8.4 An alternative dispute resolution only concerns long-distance contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ARS may require the consumer to charge a fee for starting an alternative dispute resolution up to a maximum of EUR 5 with VAT.
9. FINAL PROVISONS
9.1 This terms and Conditions are valid unless new Terms and Conditions are issued. These Terms and Conditions are binding for both side.
9.2 By placing an online order the buyer without reservations accepts all the provisions stated in the Terms and Conditions in the wording valid on the date of placing the order as well as the valid price of the ordered goods and delivery fees.