Lazoet

Here you will find most frequently asked questions.

Right now we are producing our dresses only in one size. Dresses are very elastic, so they can easily fit different figures. Dresses adapt according to the type of the figure (for thinner ones, dress will appear longer, for ones with bigger breast dress will appear shorter..) We recommend our dresses for women with EU size 32-38 (US size 2-8) with 155cm to 175 cm height. If you wish a dress in different size, let us know and we can make one according to your wishes.

Yes, you can. Considering that the production time is long, we do not have all designs in stock. However, we will be happy to create a design you like in a colour you like on order. Production time will take about one month. In the description of each design in our eshop you can see in which colours the design is available in stock.

Yes, of course. Each design can be made in any colour. Production time will be about one month. Price will stay the same. If you want a dress in different colour than the ones in stock, please write it into the note when making the order.

If you want a unique dress, please let us know. We will be happy to make for you a piece according to your wishes. Price and production time will depend on the difficulty of your request.

Crochet clothes should be washed in hand only. You can add little bit of washing powder. After washing, put it on a hanger to dry naturally. Never use washing machine or dryer. Avoid ironning. High temperature can destroy crochet clothes.

Hand Wash Only/Do Not Bleach/Do Not Iron/Do Not Dry

In such case do not hesitate to contact us. We are open to new cooperations with designers, boutiques, fashion bloggers, photographers and so on.

We use FedEx Express Courier. Express shipping takes 2-5 days, depending on your location. Shipping is free for all orders over 300 €. You can find out more in our Payment and Delivery policy.

There are different  ways to pay:

  • PayPal (if you don’t have Paypal account, you can use your credit card)
  • Bank transfer to our account

To place an order, you must be over 18 years old.  The ordering process is the following:

  • Add the products you want to purchase to your cart;
  • Select your delivery method and enter the delivery address;
  • Enter your billing address together with the payment information;
  • You will be asked to accept the Terms and Conditions;

Once the order has been submitted, we will send you a confirmation email. Once your order is dispatched you will receive a tracking number which can be used to check the status of your order at any time.

It normally takes us 1-5 business days to prepare orders for shipping. In case you have not received an email confirming shipping 7 days after you placed the order, please contact us.

Please be advised that for international shipping outside the European Union import taxes, duties and related customs fees may be charged once the package arrived to the destination country. These charges are determined by the customs office of the country. These charges and taxes are the responsibility of the recipient and they will not be covered by Lazoet. For further details of charges, please contact your local customs office. In some cases  packages may be delayed due to custom clearance.

For the shipping in the Europe Union there are no extra fees or taxes.

Please contact the customs office to check what documents they need to clear the package. Contact us to provide you the relevant documents.

Contact us. Your package may have been sent back to us because the courier was unable to reach you or there was an error in the shipping address. We will offer you an appropriate solution according to the situation.

Please ask your neighbors. Maybe they have taken over your package. Check at your local post office. Remember to bring your ID card!  In case you still cannot find your package, please do not hesitate to contact us.

We will accept returns within 14 days from the date of receipt. For full details please see our Returns and Refunds policy.

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