Lazoet

FREQUENTLY ASKED QUESTIONS

Some of the questions commonly asked by our customers.

We are sorry, but right now we are producing our crochet dress just in one size. Dresses are very elastic, so they will fit perfectly to different type of figure. If somebody is for example thinner, dress will be longer, if somebody has bigger breast, dress will be little bit shorter….One size does not mean it fits absolutely to everybody. We recommended wear it to woman with European size 32- 38 (US size: 2-8) and with 155cm-175cm hight. If you wish dress in bigger size, let us know. 

Wash crochet skirt only in hand with little bit of washing powder. After that, we recommend put it on the hanger and let it naturally dry out. Never wash it in the washing machine and never put it in the dryer. Never iron crochet skirt. Hight temperature can destroy crochet clothes!

Hand Wash Only/Do Not Bleach/Do Not Iron/Do Not Dry

Yes, of course. If you make pre-order, as soon as we will have your model again, we will send it directly to you. If you want make pre-order please contact us.

Yes, of course.Each model of our handmade dress can be make in any color you choose. Production time for your dress in different color will be approximately one month and price is same. 

If you would like special crochet dress just for you contact us and let us know what is your idea. We can make dress after your preference. Price and production time depend on your request.

If you would like to cooperate with us, do not hesitate to contact us. We are open to new cooperations with boutiques, fashion bloggers, fashion shows, photographers and so on.

We use Post office for free shipping and FedEx Express Courier for express shipping. Standard shipping takes between 6-35 days, depending on your address and express shipping takes between 2-5 days. Price of express shipment depend on your address. To find out more read our Payment and Delivery policy.

There are different ways you can pay for orders:

  • PayPal, if you don’t have Paypal account, you can use your credit card
  • Bank transfer to your account

You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

  • Add the products you want to purchase to your cart;
  • Select your delivery method and enter the delivery address;
  • Enter your billing address together with the payment information;
  • You will be asked to accept the Terms and Conditions;

We will send you an email confirming receipt of your order once it has been submitted. Once your order is dispatched you will receive a tracking number which can be used to check the status of your order at any time.

Sometimes it is because of the problem with the email sender. It will normally take us 1-5 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after you placed the order, please contact us.

Please be advised that for international shipment outside of European Union import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the country your in. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Lazoet. For further details of charges, please contact your local customs office. In some occasions packages may be delayed due to custom clearance.

For the shipment in Europe Union there are no any extra fee or taxes.

Please contact the customs office to check what files they need to help it clear. Then you can contact us to give you the relevant files.

Contact our customer service. Your package may have been sent back to us because the deliveryman was unable to reach you, or there was an error with the shipping address. We will offer you an appropriate solution according to your situation.

Please ask your neighbors if they have signed for your package. Check for your package at your local post office. Remember to bring your ID!  If you still cannot find your package, please do not hesitate to contact us.

We will accept returns for change of mind within 14 days from date of receipt. For full details please see our Returns and Refunds policy.


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